For Healthcare Professionals

The people who answer our phones are dedicated, and experienced in clinical testing services.

• ConVerge is proud that all calls are answered by a person - without having to select options from a menu!
• We'll get you to a Pathologist if that is what you need.
• We respond to questions and problems in minutes or hours instead of days.

Testing issues are resolved quickly - within the same day or first thing in the morning, so that your results are not delayed.

At ConVerge Diagnostic Services the phones are answered by someone who is likely to know your name!

ConVerge is local and, whenever possible, so are our reference laboratories. We test throughout the day, completing our testing by midnight, which enables us to call you with critical results earlier. Your patients' specimen doesn't travel outside the region, which creates a quicker overall turnaround time. We provide STAT and same-day testing. Together, these things enable you to work more efficiently and to provide better care for your patients.

ConVerge offers a choice of reporting options, on paper and via electronic interfaces. Our goal is to deliver results to you in the format that you choose, via the mechanism that best suits your needs and workflow. In addition to these broad choices in "traditional lab reporting," ConVerge also offers options to simplify communications with your patients about their lab results, including our Pap Hotline and our unique patient letters.

Put our account managers to work for you.

In the field, our account managers serve as your key contact. Their job is to make sure ConVerge is working for you. They will help you with everything you need; from technical updates, to creating custom profiles, to courier pick-ups, to reporting and interfacing, to training on our online platforms.

Account Managers:

Kathy Williams
kwilliams@convergedx.com
MaryEllen Graves
mgraves@convergedx.com
Susan Earls
searls@convergedx.com
Timm Piper
tpiper@convergedx.com
Dan Smith
dsmith@convergedx.com

The ConVerge IT staff has extensive experience interfacing to client systems and Electronic Medical Records (EMRs). Our state-of the-art interface engine allows us to complete development projects for our clients rapidly and accurately.

ConVerge also offers:

• HIPAA-compliant Internet access to lab test data,
• In-office reporting/printing solutions configured to clients needs
• Our Internet-based ordering and resulting system, ConVerge Online.

ConVerge Diagnostic Services is a contracted, participating network provider for virtually all of the insurance plans operating in the areas we serve. Our Billing Department will bill directly to each patient's insurance carrier or direct-bill your account, based on your instructions.

Patients may contact us with any billing questions by calling 1-978-535-1398 or 1-877-317-4431.

In many cases, ConVerge is able to provide special financing for client practices deploying a new Electronic Medical Record keeping system (EMR). To find out more about this program, contact Joan Jantz at 978-548-5214.

As a provider, employer and consumer, ConVerge is very conscious of the recent spiral in healthcare costs. We also recognize that patients have increasing responsibility for "out of pocket" medical expenses, due to deductibles, co-payments and coverage policies. These "out-of-pocket" expenses often relate to charges for laboratory tests.

In order to keep patient costs reasonable, ConVerge offers lower fees than other laboratories and hospitals in New England.

We don't keep our fee schedule a secret. Call Client Service, Billing or Sales for information about our testing and fees.