Patient FAQs - Billing

Q: How do I contact a Billing Representative to discuss my bill?
A: Please call ConVerge Diagnostic Services at 877-317-4432 if you have questions about your bill.

Q: What are ConVerge's billing customer service hours of operation?
A: M-F 8:00 a.m. – 5:00 p.m.

Q: Why have I received a bill from ConVerge Diagnostic Services?
A: The bill you have received in the mail represents charges for laboratory services performed by ConVerge Diagnostic Services that were not covered by your insurance. Laboratory services are not part of your physician bill and are billed to you directly.

Q: What methods of payment does ConVerge Diagnostic Services accept?
A: We accept personal checks, Visa, MasterCard and American Express.

Q: Can ConVerge Diagnostic Services tell me how much I can expect to pay for my tests?
A: We can give you the price of a test but we are not able to estimate what your insurance will or will not pay.

Q: How can I find out if ConVerge Diagnostic Services will process a claim with my insurance?
A: Please click here view the listing of participating insurances that ConVerge Diagnostic Services contracts with.

Q: What is an ABN and why is it required for certain tests?
A: An Advanced Beneficiary Notice (ABN) is a requirement by Medicare. The Medicare program pays for services only if it determines that the services are reasonable and necessary. Some tests are medically necessary only if the patient has certain medical conditions, symptoms or diseases. Medicare calls these "limited coverage tests". The ABN is to help patients make an informed choice about whether or not they want to receive certain laboratory tests that have a likelihood of being denied. The patient will have financial responsibility for the testing if Medicare denies payment.

Q: Is ConVerge Diagnostic Services able to tell me if I am covered for testing?
A: No, ConVerge Diagnostic Services cannot tell you if you are covered. Since insurance coverage varies by carrier, it is the patient's responsibility to verify their insurance benefits prior to having tests performed. All questions regarding coverage should be directed to your insurance carrier.

Q: Does ConVerge Diagnostic Services have a program for patients experiencing financial hardship?
A: Since ConVerge Diagnostic Services recognizes that patients can sometimes experience financial hardship we try to accommodate patients who need help. We offers payment plans for those who have the ability to pay, as well as a financial assistance program for those who may not have the means to pay. Please call our Billing Department at 1-877-317-4431 if you need assistance.